The Office of Information Technology (OIT) provides academic, administrative and research computing support services for the entire University. The department consists of five divisions: Administrative Computing, Enterprise Systems, Instructional Technologies, Technology Infrastructure and Technology Support Services.
The Administrative computing division provides implementation and support services for the Student Information System and Enterprise Resource Management Planning System (Banner). This division provides critical support tools needed by various administrative departments and academic colleges.
The Technology Infrastructure division consists of three primary groups: Telecommunications, Network Services, and Information Security. Telecommunications is responsible for the engineering and installation of University wide data and communications physical plant. Network Services oversees the University local and wide area networks. Florida Tech has recently upgraded its core backbone to support a bandwidth of ten gigabit.
To support and increase the ongoing research efforts, Florida Tech became an equity owner in the Florida Lambda Rail, a University owned network utilizing leading edge network technologies, protocols, and services. Through the Florida Lambda Rail, Florida Tech has access to the National Lambda Rail and Internet 2 which are national high speed networks for research universities and technology companies. By participating in these networks, Florida Tech researchers have access to participate in groundbreaking work in the areas of grid computing, experimental protocols, and other research activities requiring high capacity, flexible network architectures.
The Enterprise Systems division is responsible for the support of university critical systems and applications, data-center operations, web services, and research computing. The web services unit provides web based support for academic, administrative and research focused initiatives. Research computing is one of the more complex support requirements provided by the Enterprise group. They operate the community parallel processing system as well as provide assistance with the design and support of department specific research computing upon request. In addition, this unit is responsible for local and offsite data backup and recovery. This includes offsite systems for failover in case of a disaster.
Technology Support Services
The Technology Support Services division consists of the Technology Support Center (Helpdesk), Computer Lab Support, and software licensing. The Technology Support center provides first level support for faculty, staff, and students at Florida Tech. This includes a call center, field technicians, and desktop repair & replacement operations. The Lab Support group operates six instructional computing labs available to the entire campus and 3 departmental labs through agreement with the various colleges. The Lab Support group also maintains and operates the Applied Computing Center, an open lab co-located within the campus library. This is a full service computing facility providing access to the array of productivity software and services as well as specialized software needed by each academic college or department. Technology Support Services also oversees university wide centralized software licensing as well as helps coordinate and negotiate the software licensing held various departments.
The Instructional Technologies division is responsible for the design and integration of all classroom technologies, support and training for teaching technologies, and video & media production. Instructional Technologies unit has implemented two classroom technology formats: Fully equipped, and laptop ready. The majority of the classrooms are fully equipped which consists of a PC, document camera, DVD/VCR, wireless microphone, Audio capture and playback, projector, a writeable display tablet (Sympodium). All faculty must take a one hour training course before teaching in a multimedia classroom. Instructional Technologies provides training for the Learning Management tools and provides other consultations to aid with the integration of technology into the curriculum. The Center for Teaching and Learning Excellence is a facility that was developed as a location where faculty can have access to the tools and staff to aid them in their course development efforts. The video & media production studio provides professional grade equipment to assist in the development of video-based material to augment campus-based courses or for the development of online curriculum. This group also provides video streaming services for both live and previously recorded material to off campus constituents.
The Office of Information Technology continuously strives to better align technology with the operational and strategic goals of the University. To aid in this alignment, the university governance committees are used as mechanisms to gather feedback from the campus community and keeping the keeping university constituents abreast of current technology trends and best practices.. The Academic Computing Information Technology Committee (ACITC) is made up of faculty representatives from each of the colleges and academic groups. The Administrative Computing Information Technology Committee (ADITC) is made of representatives from various administrative departments. Each of these committees helps establish priorities and an open forum for the sharing of ideas and initiatives. Both of these committees report their recommendations and findings to the Information Technology Executive Committee (ITEC) where policies, procedures, and projects are reviewed & approved.