Tech Support Self Help

What do I do if I have a problem with my TRACKS account?

Determine which scenario below best matches the issue you are experiencing:

  • I am a newly admitted Melbourne campus Student at Florida Tech and need access to pay fees or access registration information. Proceed to PantherPass

  • I am a newly admitted Continuing Education, Extended Studies or Online Learning Student and I have not received my account information nor have I activated my account. Proceed to activate your TRACKS account.

  • I KNOW my TRACKS username but my password does not work. Reset your TRACKS Account

  • I do NOT know my TRACKS username or I am not sure. Submit a Support Request

  • I know both my TRACKS username and password. I want to change my password.

  • I have a TRACKS account but my password has expired. Proceed to Change your Expired TRACKS Account Password.

  • I am an Alumnus or a former Student requiring access to PAWS ( and I do not have a TRACKS account. Proceed to PAWS Account Conversion.

  • I am a Florida Tech Staff or Faculty member and I would like to request a new TRACKS account for a guest, volunteer, or temporary employee who does not currently have an account. Proceed to TRACKS Account Request System.

  • None of the above descriptions describe my problem. Please submit a request for assistance or call the Technology Support Center at (321) 674-7284.

Last Update: 2016-06-14 6:38 PM