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Office of Information Technology

VOICEMAIL INSTRUCTIONS

Voicemail is available via your phone and appears in your Exchange (Outlook) inbox.  If the message is moved or deleted from outlook it will be deleted from the phone.  Once a message is read/listened to in Outlook or on the phone it will appear as read/listened to in both places.

Cisco phones

  • To access the voice mail system  dial *8710 from your extension.
  • If you have more than one extension on your phone be sure to choose the extension that corresponds with your voicemail box from the line buttons on the left of the phone screen before checking voicemails.
  • You will be prompted to enter a pin, the default pin is 13579#.
  • You will then be given the option to record a name and record a greeting or to press # for the defaults.
  • Next you will be prompted to enter a new PIN, your new pin must meet the following requirements:
    • The digits are not all the same (for example, 9999)
    • The digits are not consecutive (for example, 1234 or 4321)
    • The PIN is not the same as the primary extension that is assigned to the user
  • Follow the remaining prompts to complete setup.

Non-Cisco phones

  • To access the voicemail system dial 8710.
  • You will be prompted to enter a pin, the default pin is 13579#.
  • You will then be given the option to record a name and record a greeting or to press # for the defaults.
  • Next you will be prompted to enter a new PIN, your new pin must meet the following requirements:
    • The digits are not all the same (for example, 9999)
    • The digits are not consecutive (for example, 1234 or 4321)
    • The PIN is not the same as the primary extension that is assigned to the user
  • Follow the remaining prompts to complete setup.