Contact Us
Hours of Operation
Technology Support Center
Monday-Friday: 8:00 AM - 5:00 PM
Saturday-Sunday: CLOSED
In-Person Assistance
Visit us in Shaw Hall, 1st floor
Phone Assistance
Virtual Assistance
Astra can help answer common IT questions using intelligent AI that searches both the help.fit.edu and it.fit.edu websites, making self-service help fast and efficient.
Astra cannot answer academic questions; please visit the Student Section on fit.edu for assistance.
The Ivy.AI chatbot also introduces a live chat option for more personalized, real-time assistance during normal Tech Support hours (M-F, 8am-5pm). When the bot does not know the answer to a question, Tech Support agents will take over the chat to assist.
After working hours, visitors will be able to open a ticket right from the chat window.