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View for the latest IT news and announcements.

Astra: Go For Launch!Astra chatbot icon

IT's new chatbot, Astra, recently launched and we are excited to offer the campus a new way of requesting assistance! 

Astra can help answer common IT questions using intelligent AI that searches both the and websites, making self-service help fast and efficient.

Astra cannot answer academic questions; please visit the Student Section on for assistance.

The Ivy.AI chatbot also introduces a live chat option for more personalized, real-time assistance during normal Tech Support hours (M-F, 8am-5pm).  When the bot does not know the answer to a question, Tech Support agents will take over the chat to assist.
After working hours, visitors will be able to open a ticket right from the chat window.

Visit and click on the bouncing chat bubble to get help from Astra!

TeamDynamix: IT's Ticketing System

TeamDynamix launched in January and is an IT Service Management (ITSM) system that is widely user in many industries to help IT offices manage tickets, projects, technology assets, changes, and much more. 

The comprehensive Client Portal features a Service Catalog that houses all the services that IT provides, which makes requesting assistance more defined while giving users better transparency on ticket statuses.

Users can easily add attachments or paste screenshots to a ticket when submitting a request. Automatically-generated emails are sent when updates or changes have been made to a ticket, as well as to appropriate users for approval access to specific services. Users are also able to log into the Client Portal to view their ticket status at any time.

The Client Portal houses the Knowledge Base, a repository of self-help answers to many common IT questions.  Users are able to browse through – and search for – articles on many IT-related topics to help solve an issue or provide more information. 

Note that users will need to log into the Client Portal using TRACKS prior to submitting a ticket, with the exception of requesting log-in assistance.  Browsing the site does not require logging in.

Visit to get started.

Zoom Software Quarterly Lifecycle Policy

Zoom logoZoom will be enforcing minimum versions as outlined in their Software Lifecycle Policy on November 4, 2023 for all products and services, referenced in the table.

Users who are running an end-of-life version after November 4 will be logged out of their Zoom Client (Desktop, Mobile, and VDI), or not be able to join meetings via the Zoom Client until they update.

Zoom highly recommends you regularly download and update to the latest version of Zoom software by checking for updates within the Zoom client or by navigating to to take advantage of all the latest security and functionality features.

Operating Systems End-of-Life List

View the Operating Systems End-of-Life List on the TeamDynamix Client Portal.

If you have an operating system running that is end-of-life, we recommend backing up your data and upgrading as soon as possible. If these systems are connected to the internet, they can be blocked from the internet by IT.

Supported Web Browsers

To support the security measures to keep your data safe, we require the use of a modern browser. As new versions of browsers are released, we will deprecate support for older versions.

View the list of Supported Web Browsers on the TeamDynamix Client Portal.




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