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About Information Technology

The Office of Information Technology provides academic, administrative and research computing support services for Florida Tech. The department consists of seven areas of expertise: Technology Support, Audio-Visual and Event Support, Instructional Technology, Administrative Applications, Enterprise Systems, Network Communications, and Project Management.

Learn more about the Leadership Team

The Office of Information Technology is located in Shaw Hall.

Technology Support

Technology Support provides technology assistance for campus offices, computer labs, and classrooms, as well as support for a wide range of technological needs that enhance the teaching and learning process. We are integrally involved in all aspects of campus technology, including:

  • Provides first level support for faculty, staff, and students
    • Call center, field technicians, and desktop repair and replacement operations
  • Provides an urgent response team to quickly respond to failed computer classroom equipment
  • Oversees university-wide centralized software licensing
  • Coordinates and negotiates software licensing held by various departments
  • Operates six instructional computing labs and overseeing technology for 100+ classrooms and learning spaces
  • Manages the Applied Computing Center located within the Evans Library
    • Full-service computing facility offering productivity software and services, along with specialized software needed by each academic college or department

Audio-Visual and Event Support

Audio-Visual and Event Support provides A/V technology assistance for conference rooms and classrooms, and oversees video & media production services for support of campus events.

  • Assists with the design and integration of classroom technologies.
  • Provides an urgent response team to quickly respond to failed audio-visual classroom equipment
  • Manages production studio to assist with the development of video-based material for campus-based courses and online curriculum
  • Provides video streaming services for both live and previously recorded material to off campus constituents

Instructional Technology

Instructional Technology provides expertise in pedagogy, instructional design, and academic technologies to the university at large.

  • Manages Florida Tech's ecosystem of academic applications, including Canvas, Zoom, Panopto, Turnitin, and more. 
  • Offers workshops to support effective use of teaching tools in accordance with best practices, policies, and regulations
  • Coordinates technical support resources and documentation for supported tools
  • Collaborates with faculty and academic leadership to find or develop solutions as teaching needs and technologies evolve

Administrative Applications

  • Manages and provides support services for Workday (Enterprise Resource Planning System) and Banner (Student Information System)
  • Supports critical systems needed by various administrative departments and academic colleges

Enterprise Systems

Enterprise Systems is responsible for the support of university critical systems, applications, and data-center operations.

  • Provides support for academic, administrative, and research-focused initiatives
  • Operates the High Performance Computing system, as well as provides assistance with the design and support of department-specific research computing (upon request)
  • Manages local and offsite data backup, offsite systems, and failover data recovery in case of disaster

Network Communications

Network Communications is responsible for the engineering, installation, and maintenance of university-wide data and communications.

  • Oversees the university local and wide area networks
  • Installs and supports campus-wide telephone and fax systems
  • Provides cabling services for buildings and outdoor spaces

Project Management

Project Management oversees and manages both large and small IT projects to further improve Florida Tech's systems and infrastructure. 

  • Partners with departmental and interdepartmental contacts to bring collaboration across projects and achieve university initiatives
  • Coordinates with outside consultants and companies to integrate new cloud-based solutions and upgrade systems for campus-wide use
  • Keeps the campus community informed through IT-focused communications, marketing, documentation, and websites

 

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