The Office of Information Technology provides technology-based services to meet the academic and administrative needs of the University. These services range from state-of-the-art classrooms to providing access to leading edge research networks.
The Office of Information Technology is located in Shaw Hall.
The Office of Information Technology has been working on an exciting, improved ticketing solution for the campus: TeamDynamix, an IT service management system widely used in higher education. You can access the system by visiting
The comprehensive Client Portal features a Service Catalog where the campus community can report issues and submit requests, as well as a Knowledge Base to assist users with self-help answers to common questions.
A good place to get familiar with the new system is the Getting Started section of the Knowledge Base, where users can view answers to questions related to using the new system.
Note that users will need to log into the Client Portal using TRACKS prior to submitting a ticket, with the exception of requesting log-in assistance. Browsing the site does not require logging in.
Please note that the techsupport@fit.edu and workday@fit.edu email services will no longer be monitored. Emails sent to these addresses will be replied with instructions on how to request assistance.
