View help.fit.edu for the latest IT news and announcements.
TeamDynamix: IT's Ticketing System
TeamDynamix is an IT Service Management (ITSM) system that is widely used in many industries to help IT offices manage tickets, projects, technology assets, change controls, and more.
The TeamDynamix Client Portal features a Service Catalog that houses all the services that IT provides and a Knowledge Base with self-help answers to many common questions
Users can easily add attachments or paste screenshots to a ticket when submitting a request. Automatically-generated emails are sent when updates or changes have been made to a ticket, as well as to appropriate users for approval access to specific services. Users are also able to log into the Client Portal to view their ticket status at any time.
Note that users will need to log into the Client Portal using TRACKS prior to submitting a ticket, with the exception of requesting log-in assistance. Browsing the site does not require logging in.
Visit help.fit.edu to get started.
Astra: Go For Launch!
IT's chatbot, Astra, can help answer common IT questions using intelligent AI that searches both the help.fit.edu and it.fit.edu websites, making self-service help fast and efficient.
Astra cannot answer academic questions; please visit the Student Section on fit.edu for assistance.
The Ivy.AI chatbot also introduces a live chat option for more personalized, real-time assistance during normal Tech Support hours (M-F, 8am-5pm). When the bot does not know the answer to a question, Tech Support agents will take over the chat to assist.
After working hours, visitors will be able to open a ticket right from the chat window.